Role OverviewThe Guest Services Representative position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures.
What You Will Do
Job functions include empowerment to resolve guest issues through the Make it Right process, processing reservations, registration, payment, and departures, and maintaining cash, credit card, and city ledger accounts.
Why It Might Be a Fit
The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
Requirements
- High School Diploma or General Education Degree (GED)
- one to three months related experience and/or training
- equivalent combination of education and experience
- ability to understand and communicate in English proficiently
- proficient operation of the property management system technology
- ability to work through all shift reports and perform the audit function when necessary and assigned
- ability to apply good judgment at all times
- ability to manage problems, address and solve guest-related issues
Benefits
- Weekly Pay!
- Competitive Wages
- Great working environment
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
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