Guest Services Representative

Kampgrounds of America
Kissimmee, FL
Category Customer Service
Job Description
Role Overview

Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations, and collecting payments.

What You Will Do

Greet guests, resolve concerns, prepare reports, answer inquiries, log messages, and maintain store displays and inventory control.

Why It Might Be a Fit

The ideal candidate will be able to work in a fast-paced environment, maintain confidentiality, and provide excellent customer service.

Requirements

  • Hear and speak the English language fluently
  • Strong decision-making ability
  • Ability to communicate, ability to manage conflict
  • Working knowledge of operational procedures
  • Comfortable in a fast-paced and high-pressure environment
  • Ability to maintain confidentiality
  • Able to work nights, weekends, and holidays

Benefits

  • Dental insurance
  • Vision insurance
  • Paid holidays
  • Paid time off (vacation, sick leave)
  • Health insurance
  • Life insurance
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