Guest Services Representative

ESA Property Management
Orlando, FL
Category Customer Service
Job Description
Role Overview

The Guest Services Representative position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures.

What You Will Do

Job functions include processing reservations, registration, payment, and departures, handling collection efforts, and maintaining cash, credit card, and city ledger accounts.

Why It Might Be a Fit

The ideal candidate will demonstrate a strong commitment to providing the best possible experience for guests, be able to process reservations, and maintain organized and clean work areas.

Requirements

  • High School Diploma or General Education Degree (GED)
  • Proficient operation of the property management system technology
  • Ability to work through all shift reports and perform the audit function
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Good judgment and problem-solving skills

Benefits

  • Weekly Pay
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies
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