Guest Services Representative

InTown Suites
Chattanooga, TN
Category Customer Service
Job Description
Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties.

Requirements

  • Represent hotel in a professional and courteous manner
  • Check guests in and out in a timely and efficient manner
  • Ensure reservations are taken correctly and courteously
  • Must be proficient in computer operating system
  • Available at all times to deal with guest issues in a professional manner
  • Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
  • Supervise property staff as needed
  • Ensure compliance of safety and security standards
  • Reports to the Regional Operations Manager in General Manager absence
  • Responsible for bank deposits in General Manager absence
  • Identify and follow up on life/safety issues and inspection issues
  • Notify General Manager or equivalent immediately of any safety and/or security violations of policy
  • Leave all desk and office areas in a clean and in a neat manner
  • Handle administrative duties as assigned
  • Take responsibility for insuring that property is always clean and free of any trash and debris

Benefits

  • Easy to follow training programs & supportive team throughout the onboarding process
  • Health, dental, vision, life and disability insurance for Full-time Employees
  • 401k with company match
  • PTO for Full-time employees
  • Sundays off and No late shifts!
  • Flexible schedules
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