Guest Services Supervisor

PCH Hotels & Resorts Inc.
Any Location, AL
Category Hospitality
Job Description
Step into an exciting career at the Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast, where you will oversee daily operations, ensuring exceptional hospitality and service as a Guest Services Supervisor.

Requirements

  • Leadership & Supervision: Guide and support the Guest Services team, ensuring efficient and seamless service delivery.
  • Conflict Resolution: Demonstrate effective conflict management skills to maintain a harmonious work environment.
  • Guest Engagement: Interact with guests in a warm and welcoming manner, ensuring exceptional experiences.
  • Service Excellence: Empower associates to meet high service standards, providing training and support as needed.
  • Team Development: Conduct training for new hires, ensuring seamless onboarding and operational success.
  • Problem-Solving: Proactively anticipate and address guest needs, ensuring their satisfaction throughout their stay.
  • Administrative Duties: Maintain accurate records, manage incoming phone calls, and provide timely updates to management.

Benefits

  • Health, Dental, and Vision Coverage
  • 401(k) with Company Match
  • Exclusive Discounts
  • Career Growth Opportunities
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