Role OverviewAs Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.
What You Will Do
Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards, stepping in to complete daily hotel front desk tasks, and assisting Guest Services Manager with monitoring performance and attendance.
Why It Might Be a Fit
We are looking for team members who love to make a difference in the lives of others, and who possess a passion to provide excellent customer service.
Requirements
- High School Diploma or equivalent
- Six to twelve years of related experience
- Possess a valid food handlers card and alcohol service card (can acquire after hire)
- Demonstrated ability to contribute to a collaborative and diverse team dynamic
- Ability to quickly assess situations and create effective resolutions to problems
- Possess a passion to provide excellent customer service
- Proficient at fulfilling requests in a thorough and timely manner
- Excellent verbal and written business communication skills
Benefits
- Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
- Hotel discounts
- Food & Beverage discounts
- Learning & growth opportunities
- Special events & celebrations
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