Guest Services Supervisor- Petoskey

Requirements

• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Greet all guests and Team Members in a friendly, open manner.
• Provide consistent, prompt and courteous guest service at all times under any conditions.
• Recognize and greet frequent guests.
• Assists with the execution of promotions, guest satisfaction and providing a positive work environment with active leadership.
• Resolves guest problems/complaints in an effective and courteous manner.
• Manages staff behavior and appearance to ensure compliance with established standards.
• Develops, maintains and implements a training regimen for Guest Services Representatives.
• Maintains the highest level of confidentiality at all times.
• Perform all other duties as assigned within the scope of the position.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Life insurance