Guest Services Tour Guide - On-call

Requirements

• Welcome with Presence: Greet guests upon arrival with warmth and authenticity, guiding them to check-in and setting the tone for their stay.
• Lead with Insight: Provide walking and golf cart tours of our serene property, sharing the story of Miraval and highlighting spaces for reflection, renewal, and discovery.
• Support with Intention: Escort guests to their rooms, ensuring comfort and clarity as they settle into their experience.
• Connect with Care: Build meaningful relationships with guests, anticipating and responding to their needs with empathy and attentiveness.
• Collaborate Mindfully: Communicate clearly with other departments to ensure guest requests are fulfilled seamlessly.
• Stay Curious: Maintain a working knowledge of our Spa offerings, Programming Experiences, and daily activities to guide guests with confidence.
• Respond with Compassion: Notify your supervisor promptly of any guest concerns, ensuring every experience is met with care and resolution.
• Contribute Wholeheartedly: Assist fellow colleagues, embrace teamwork, and remain open to other duties as assigned.

Benefits

• Complimentary room nights
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment
• 401K with company match
• Generous Paid Time Off policy
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance
• Tuition & Wellbeing Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails and gym