Guest Services Tour Guide - On-call

Hyatt
Any Location, AZ
Job Description
The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. At Miraval Arizona, we believe in creating transformative experiences that nurture the mind, body, and spirit. As a Guest Services Tour Guide, you will be the first point of connection for our guests, guiding them with grace and intention from the moment they arrive until their departure.

Requirements

  • Welcome guests upon arrival with warmth and authenticity, guiding them to check-in and setting the tone for their stay.
  • Provide walking and golf cart tours of our serene property, sharing the story of Miraval and highlighting spaces for reflection, renewal, and discovery.
  • Escort guests to their rooms, ensuring comfort and clarity as they settle into their experience.
  • Build meaningful relationships with guests, anticipating and responding to their needs with empathy and attentiveness.
  • Communicate clearly with other departments to ensure guest requests are fulfilled seamlessly.
  • Maintain a working knowledge of our Spa offerings, Programming Experiences, and daily activities to guide guests with confidence.
  • Notify your supervisor promptly of any guest concerns, ensuring every experience is met with care and resolution.
  • Assist fellow colleagues, embrace teamwork, and remain open to other duties as assigned.

Benefits

  • Complimentary room nights
  • Unlimited discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance on 30th day of employment
  • 401K with company match
  • Generous Paid Time Off policy
  • Paid sick time
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition & Wellbeing Reimbursement
  • Free colleague meals during shift
  • Employee Stock Purchase Plan
  • Access to resort facilities including spa services, programs, hiking trails and gym
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