H6700 SLOT TECHNICIAN IMG

Requirements

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards
• Understands where to get the information needed to complete tasks to standard
• Can explain and demonstrate technical skills used to complete tasks to standard
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard
• Understands how to take ownership of problems and solve them when solutions may not be available
• Can explain how to request help from others when needed to complete task or goal
• Has complete knowledge and can tell others of IMGR&C products and services
• Provide guests with directions or other venue information
• Act upon all comments/complaints in a prompt, professional and friendly manner
• Responds to obstacles; finds new ways to reach desired end results
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs
• Responds to change by quickly applying talent and skills in a positive way to succeed
• Supports achievement of Quality Goal; 'Do it right the first time.'
• Acts to protect and preserve property of IMGR&C
• Makes suggestions to improve performance
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
• Approaches all activities with enthusiasm and encourages enthusiasm from others
• Chooses a positive approach in all situations
• Respects individuality of others; continues to communicate in order to work together
• Speaks positively about guests, other team members and our business in all situations on and off property
• Treats other with respect in all situations
• Serves others
• Identifies and can communicate needs of guests and others
• Takes quick action to serve others in a way that meets/exceeds their needs
• Identifies ways to improve individual or team's service to others
• Provides service outside job responsibilities if needed to help resort succeed
• Takes ownership of guest problem(s) until it is solved
• Meets IMGR&C Appearance standards
• Professionally supports IMGR&C reputation and image in all situations, on and off property
• Attendance meets IMG&C policy for attendance
• Informs supervisor of future absence as far in advance as possible
• Required to work all Marketing Special Events and Concerts
• Provides information others need to succeed, in time for them to use it
• Shares with next shift the information needed for them to succeed
• Listens to others without interruption; acts on their feedback when possible
• Asks questions to better understand expectations of others
• Reports all guest complaints and compliments to Supervisor or Manager
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
• Puts Success of team ahead of personal success
• Helps other team members succeed without being asked
• Takes action to resolve conflict between individuals
• Helps other departments achieve success
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager
• Does whatever is necessary to help department and resort success
• Contributes ideas that support progress and success at shift, team and departmental meetings