Role OverviewThe H&B Support Manager is responsible for supervising a team of Support Specialists to provide high-level service to existing and potential Inspira clients. The Manager will leverage data to manage team performance, coach and engage with team members, and evaluate team and individual performance to achieve goals and objectives.
What You Will Do
Continually improve team performance through coaching, skills transfers, and recognition. Supervise a team of Support Specialists to ensure they meet established service levels, quality, and survey KPIs. Work cross-functionally with various individuals to maximize service and address escalated client service issues.
Why It Might Be a Fit
The ideal candidate will have a people-first attitude, strong coaching and mentoring skills, and the ability to create SMART development plans. They will also have excellent analytical skills, strong organization skills, and a drive to meet deadlines.
Requirements
- 5-7 years of servicing experience in a high volume, fast paced servicing center
- 3+ years of leadership experience
- Industry Knowledge
- Communication Skills
- Judgement and Decision Making
- Data Analysis
- Innovation
- Employee Development and Coaching
Benefits
- Prolonged periods of sitting at a desk and working on a computer
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