HCM Premier Services Leader (Remote)

Requirements

• Manage, engage, and motivate a team of consultants to achieve revenue and retention KPI's and other departmental goals
• Develop consultative behavior and strategic thinking among team members
• Ensure consultants receive appropriate training, mentoring and shadowing opportunities to develop soft and technical skills that align with market demand
• Hold consultants accountable for achievement of individual utilization targets and use of client's hours
• Ensure team members are following processes and managing their clients in a consistent manner
• Manage a reduced book of business by building client relationships, proactively advising them on best usage of UKG products, and collaborating with other Mosaic team members to best serve the clients
• Contribute new and strategic ideas to increase value and operational efficiency of Premier Services offering
• Act as the liaison between Premier Services and partners throughout the organization including Principals, Strategic Services, Shared Services, etc. to ensure operational alignment and a consistent client experience
• Assist with the recruiting and selection of new talent
• Devise ramp schedules for new team members
• Model Mosaic’s customer service vision of Guide, Anticipate, Exceed

Benefits

• An opportunity to autonomously build and scale your team with a growing company
• Ability to make a significant impact on our team and culture, while learning the ins and outs of a small business
• A competitive salary with bonus potential
• Comprehensive benefits, perks, and PTO package
• An award-winning company culture in a flexible, remote environment