Head Baker

Requirements

• Leading the Discipline Teams
• Supervising and manage employees
• Supervises and coordinates activities of cooks and workers engaged in pastry preparation
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• Encourages and builds mutual trust, respect, and cooperation among team members
• Serves as a role model to demonstrate appropriate behaviors
• Promotes and maintains the productivity level of employees
• Communicates performance expectations in accordance with job descriptions for each position
• Creates and maintains open, collaborative relationships with employees and ensures employees do the same within the team
• Verifies that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results
• Leads shifts while personally preparing food items and executing requests based on required specifications
• Represents the property in media events as needed
• Facilitates pastry classes for customers and the community
• Verifying Culinary Standards and Responsibilities are Met
• Develops, designs, or creates new ideas and items for pastry kitchen
• Follows proper handling and right temperature of all food products
• Maintains food preparation handling and correct storage standards
• Recognizes superior quality products, presentations and flavor
• Verifies employees maintain required food handling and sanitation certifications
• Promotes compliance with all applicable laws and regulations
• Assists the Executive Chef with menu development associated with pastry
• Operates and maintains all department equipment and reports malfunctions
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions
• Assists in determining how food should be presented and creates decorative food displays
• Maintains and demonstrates knowledge of food and beverage trends within the hospitality industry
• Executes cooking shows and educational programs to guest audiences
• Providing Exceptional Customer Service
• Monitors and provides service behaviors that are above and beyond for customer satisfaction
• Manages day-to-day operations, verifying the quality, standards and meeting the expectations of the customers on a daily basis
• Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Sets a positive example for guest relations
• Empowers employees to provide excellent customer service
• Responds to and handles guest problems and complaints
• Interacts with guests to obtain feedback on product quality and service levels
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Maintaining Culinary Goals
• Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.
• Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work
• Supports procedures for food and beverage portion and waste controls
• Purchases appropriate supplies and manage inventories according to budget
• Trains employees in safety procedures
• Create cost cards, recipe cards, photographs, and catalogues for utilization during taste presentations
• Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Participates in training staff on menu items including ingredients, preparation methods and unique tastes
• Verifies property policies are administered fairly and consistently
• Verifies disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Uses all available on the job training tools for employees
• Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns