Role OverviewThe Head Barista is responsible for upholding the standard of quality of the Bluestone Lane coffee and beverage program within their home store. They act as a role model in drink quality, local interaction, and brand ambassadorship, and take significant responsibility for on-the-job training and education of their teammates. This role follows the Steps of Service to maximize sales while providing a high level of customer service.
What You Will Do
The Head Barista serves as a cross-functional role, rotating off the machine to run POS, serve locals, clear tables, and process takeaway orders. They engage with locals, attend monthly Head Barista meetings, and upskill teams and initiate training and accreditation requests when needed.
Why It Might Be a Fit
The ideal candidate is a positive influence over other baristas, with a deep understanding of the menu to educate and excite locals. They should be able to engage and attend monthly meetings, and have a keen eye for upselling food and beverage. The Head Barista should be able to build relationships and human connection through personalization and conversation.
Requirements
- Store level extension of Education team; coffee/beverage quality and processes gatekeeper for café
- Teamwide holistic education and training of coffee product & coffee/beverage program
- Face of Bluestone Lane coffee to locals & teammates
- Manages coffee related equipment and tool cleaning and maintenance (daily cleaning and periodic maintenance)
- Inventory management of coffee and coffee-related product
- Deep understanding of the menu in order to educate and excite local
- Services tables with focus on upselling food & beverage
- Comes around the machine to personally deliver drinks to locals
- Engages and attend Monthly Head Barista meetings
- Upskills teams and initiates training and accreditation requests for teammates when needed
Benefits
- Opportunity to work in a coffee shop environment
- Chance to develop skills in coffee preparation and customer service
- Potential for career advancement in the Bluestone Lane company
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