Role OverviewLead Obligo's collections function, combining hands-on collections expertise, people leadership, data, and technology to improve recovery performance while delivering a thoughtful renter experience.
What You Will Do
Manage a team of four collectors, handle complex escalations, track and improve performance, develop new collection strategies, and lead projects that make the organization more effective and scalable.
Why It Might Be a Fit
You will be a self-motivated and adaptable collections leader with strong judgment and the ability to lead and execute in a fast-moving startup environment.
Requirements
- 5+ years of relevant experience in collections, customer operations, or a similar operational environment, including 3+ years managing a team.
- Strong track record of data-led performance management—setting targets, identifying performance gaps and root causes, and turning insights into coaching and action.
- Strong analytical skills and comfort working hands-on with dashboards, spreadsheets, BI tools, and operational data to make decisions and measure results.
- Demonstrated ability to improve processes and team productivity, from identifying opportunities through implementation and measurement.
- Experienced people manager who can set clear expectations, coach and develop employees, and address underperformance.
- Meaningful collections expertise, including collection strategy, negotiation, escalations, and customer communication.
Benefits
- Competitive base salary and bonus structure
- Stock options
- Multiple health, dental, and vision plans starting day one
- Remote office expense reimbursement
- Generous PTO and holiday schedule
- Commuter benefits
- Life insurance
- Quarterly team kickoffs and regular team outings
- Amazing offices in NYC and Tel Aviv
- A chance to work with incredibly bright, creative, talented, and passionate teammates
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