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Head of Customer Experience
Keller Executive Search
Washington, DC
Category
Customer Service
Apply for Job
Remote
Job Description
Keller Executive Search is hiring a Head of Customer Experience to lead the end-to-end experience for both hiring companies and candidates. This internal role reports to the COO and oversees a team of 14 across client success, candidate care, and CX operations.
Requirements
10+ years in customer experience or client services leadership, ideally in a professional-services context
Comfortable being the bad-news messenger to senior leaders
Bachelor's degree required; advanced degrees welcome but not required
Benefits
Competitive compensation: $144,000–$210,000 USD
Opportunities for professional growth and leadership development
Full medical coverage
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