Head of Customer Experience

Sans
Any Location, US
Category Data Analyst
Job Description
Sans is a growing, ambitious company focused on building a next-generation consumer hardware brand. They are seeking a Head of Customer Experience to lead their 10-person offshore support team and develop strategies to deliver world-class service, drive revenue, and foster customer loyalty. This role involves strategic leadership, systems design, and building strong feedback loops.

Requirements

  • 5+ years of experience in customer experience, customer service operations, or a related field.
  • Proven track record of leading and scaling CX teams, including offshore/distributed teams.
  • Strong technical aptitude – understanding of Sans’s products and competitors.
  • Demonstrated success turning CX into a revenue channel (upsells, consultative sales, retention).
  • Skilled at setting and driving KPIs; strong analytical chops.
  • Comfortable testing and integrating new technologies.

Benefits

  • Competitive salary and bonus structure
  • Fully-paid medical, dental, and vision coverage
  • Flexible PTO policy
  • Direct collaboration with founders
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