Head of Customer Experience

Seven AI
Boston, MA
Remote
Job Description
7AI is hiring a Head of Customer Experience to lead the CX function and design the end-to-end customer journey, translating customer goals into clear success plans and delivering meaningful outcomes.

Requirements

  • 10+ years of experience in Customer Experience, Customer Success, Support, or related leadership roles
  • Proven experience building or rebuilding a CX function from 0 → 1 (strategy, team, tooling, and operating model)
  • Prior experience in a fast-growth startup environment; cybersecurity background a must
  • Experience designing onboarding and time-to-value systems that scale
  • Strong operator with a track record of implementing automation and AI-assisted workflows
  • Demonstrated success influencing Product, Engineering, Sales, and GTM teams without direct authority
  • Experience managing executive-level escalations and high-stakes customer relationships
  • Data-fluent — comfortable defining KPIs, building dashboards, and translating insight into action
  • Proven ability to hire, lead, and scale high-performing CX teams
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