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Head of Customer Experience, North America
Rapsodo
St. Louis, MO
Category
Customer Service
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Job Description
Rapsodo is seeking a Head of Customer Experience to design and operate the post-sale experience system across its Golf and Diamond businesses. The role will build scalable support and experience operations, structure customer signals into actionable insights, and improve onboarding, activation, and support quality.
Requirements
10+ years of experience across Customer Experience, Support, Customer Operations, or related functions
Experience in technology, sports technology, consumer electronics, or SaaS-enabled hardware businesses
Proven track record of building and scaling support and customer experience systems
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