Head of Customer Experience, North America

Rapsodo
St. Louis, MO
Category Customer Service
Job Description
Rapsodo is seeking a Head of Customer Experience to design and operate the post-sale experience system across its Golf and Diamond businesses. The role will build scalable support and experience operations, structure customer signals into actionable insights, and improve onboarding, activation, and support quality.

Requirements

  • 10+ years of experience across Customer Experience, Support, Customer Operations, or related functions
  • Experience in technology, sports technology, consumer electronics, or SaaS-enabled hardware businesses
  • Proven track record of building and scaling support and customer experience systems
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