Role OverviewSiteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our Customer Success team is responsible for the entire post-sale customer lifecycle from onboarding, adoption, and support through retention and renewals.
What You Will Do
Manage a team of 4 Customer Success Managers as they engage with customers, build relationships, drive adoption and retention. Oversee support and account administration functions handled by overseas contractors, ensuring quality, responsiveness, and alignment with company standards.
Why It Might Be a Fit
We're looking for a strong operations leader who is process and product savvy, with experience in customer success and managing customer-facing teams in a SaaS environment. Experience with building and scaling customer success operations with a focus on customer accountability and delivering value is a plus.
Requirements
- 6+ years in customer success
- 4+ years managing customer-facing teams in a SaaS environment
- Experience with 0 to 1 building and scaling customer success operations
- Strong operations leader who is process and product savvy
- Strong people and performance management skills
- Analytical and process-oriented mind with the ability to think strategically
Benefits
- Competitive salary
- Equity in a Series A SaaS startup
- Opportunity to work with a talented team
- Flexible work arrangement (4 days a week in-office)
- Opportunity to make a meaningful impact in the construction industry
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