Head of Customer Success

Fairing
Any Location, NY
Category Customer Service
Remote
Job Description
We're looking for a Head of Customer Success to own the full post-sale experience — onboarding through renewal and expansion. This role requires real credibility in marketing measurement to drive net revenue retention and help customers use Fairing to answer questions their analytics stack can't.

Requirements

  • 3–6+ years in a customer-facing role in marketing measurement, ad tech, or a quantitatively-driven marketing agency
  • Hands-on experience with marketing attribution, measurement, or analytics
  • Direct experience owning retention, NRR, or churn metrics
  • Comfortable working directly inside customer data (spreadsheets, dashboards, exports)
  • Strong written and verbal communication skills
  • Track record of building or significantly improving a CS function

Benefits

  • Base salary: $110,000–$140,000 + variable component
  • Stock options
  • Health, dental, and vision
  • Parental leave
  • Flexible working hours
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