Head of Customer Support & Technical Operations

Measured
Austin, TX
Category Customer Service
Remote
Job Description
Measured is seeking a Head of Customer Support & Technical Operations to build and scale a world-class customer support organization for our enterprise customers.

Requirements

  • 10+ years in customer support or support-adjacent leadership roles within B2B SaaS, data, or analytics platforms
  • 5+ years building and scaling customer support organizations for enterprise customers
  • Experience supporting technically complex products (APIs, data pipelines, analytics platforms)
  • Proven ability to design support systems, not just manage queues
  • Strong judgment in incident management and customer communication
  • Ability to partner deeply with Engineering and Product without owning the roadmap
  • Hands-on technical fluency is a plus, but people, systems, and judgment come first

Benefits

  • 100% Remote
  • Competitive Total Rewards and flexible paid time off
  • Opportunities to give back through Measured for Good
  • Engaged, diverse, and curious culture
  • Award-winning technology powered by an agile, collaborative team
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