Role OverviewThe Head of Deployment (Customer Success) will inherit a team and customers, and will be responsible for driving the deployment of Flow, a systems engineering platform, to hundreds of engineers. The role requires a player-coach approach, carrying a book of accounts, running deployments, and owning renewals personally. As the team scales, the Head of Deployment will shift towards leading, but will never fully leave the field.
What You Will Do
The Head of Deployment will carry their own book of accounts, lead deployments, drive adoption, and personally own renewals. They will define the deployment methodology, design the coverage model, own renewals end to end, and stand up support.
Why It Might Be a Fit
The ideal candidate will have experience in customer success, deployment, and team leadership. They will be able to assess, develop, and grow the team, and shape the split of the current forward-deployed team with our incoming Head of Solutions Engineering.
Requirements
- 5+ years of experience in customer success, deployment, and team leadership
- Experience in defining and implementing deployment methodologies
- Ability to assess, develop, and grow a team
- Strong leadership and communication skills
Benefits
- Competitive salary
- Equity in the company
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
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