Head of U.S. Manufacturer Renewals

The Head of US Renewals is responsible for leading the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization. This role ensures high customer retention, drives revenue continuity, and maximizes lifetime value by overseeing a team of renewal specialists, fostering cross-functional collaboration, and optimizing renewal processes.

What You Will Do

Responsibilities include defining and executing the US renewals strategy, driving continuous improvement initiatives, analyzing market trends, and leading a high-performing team of renewal managers and specialists.

Why It Might Be a Fit

This role requires a proven executive leadership experience, expertise in renewal forecasting, commercial negotiations, and contract management, as well as the ability to influence senior leadership and operate effectively in a highly matrixed, global organization.

Requirements

• 10+ years of progressive experience in Renewals, Customer Success, Account Management, Revenue Operations, Subscription Sales, or other revenue-retention leadership functions
• Proven executive leadership experience owning a multi-million-dollar renewal and retention portfolio
• Demonstrated success developing and executing renewal strategies that have resulted in measurable improvements in retention, reduced churn, and sustained revenue growth
• Strong track record of building, coaching, and retaining high-performing renewal, customer success, or commercial teams
• Experience partnering at the executive level with Sales, Customer Success, Finance, Product, Operations, and Legal stakeholders
• Expertise in renewal forecasting, commercial negotiations, contract management, pricing strategy, and risk mitigation
• Bachelor's degree required; MBA or advanced business degree preferred

Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision)
• Flexible spending accounts and Health Savings Accounts (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance
• Tuition Reimbursement
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• Industry-leading parental leave
• Life insurance
• Education support