Head Teller

Requirements

• Supervises the total operations of the teller line
• Provides on-the-job training for tellers
• Resolves problems & exceptions on the teller line
• Balances teller over & short GL
• Handles cash requirements for branch
• Balances ATM
• Assists in teller scheduling to ensure appropriate coverage
• Works teller line as needed
• Prepare monthly audits, consignment items, & petty cash drawer
• Promote and maintain positive relations with all contacts, customers and potential customers
• Comply with all department and company policies and procedures
• Contribute to the fulfillment of department and company objectives and goals
• Perform as a team member in allocating and coordinating the work flow
• Will be involved in ordering, receiving, verifying, and distributing cash
• Operates a teller's window to serve the bank's customers by: Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.
• Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.
• Accepting savings deposits and withdrawals, verifying signatures.
• Providing additional customer services including Official Checks, and Money Orders.
• Balances cash daily
• Accepting payments for all loan
• Opens and closes vault under dual control
• May be responsible for bank opening/closing.
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Monitors and reports suspicious activity to the BSA Officer