Role OverviewThe Content & Digital Experience Knowledge Manager owns the strategy, governance, and day-to-day execution of knowledge content that powers Inspira's digital and agent-assisted customer experience. This role sets the content taxonomy, style, and governance standards for the organization and executes against them directly.
What You Will Do
Draft, edit, and publish knowledge base articles, partner with subject matter experts, and route content requiring compliance or legal review through the appropriate sign-off workflow.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in knowledge management, content strategy, editorial leadership, or customer support content roles, preferably within financial services, healthcare, or benefits administration.
Requirements
- 5+ years of experience in knowledge management, content strategy, editorial leadership, or customer support content roles
- Experience owning a knowledge base supporting a contact center, chatbot, or self-service customer support environment
- Experience with knowledge base or content management platforms (e.g., Intercom Knowledge Hub, NICE CXone Expert, Guru, Zendesk, Confluence)
- Working knowledge of compliance or regulatory content review processes in financial services or healthcare
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