Health Care Counselor

The successful candidate will work as a Health Care Counselor, providing information, referrals, and assistance navigating the Medicaid Long Term Care (MLTC) enrollment and appeal processes. The role involves working with people with disabilities or diverse populations, establishing and maintaining working knowledge of available MLTC plans, and providing community outreach. The candidate will work under the supervision of the Program Director and will be expected to establish and maintain working knowledge of available MLTC plans and their enrollment processes.

What You Will Do

The successful candidate will be expected to complete intake on individuals being served, provide information, referrals, and assistance navigating the MLTC enrollment and appeal processes, contact organizations and agencies to mediate and resolve problems, and promptly respond to calls received through the ICAN Helpline and forwarded to advocate.

Why It Might Be a Fit

The successful candidate will be expected to have one to two years working with people with disabilities or diverse populations, and MLTC experience is preferred. The candidate will also need to have knowledge, skills, and abilities in areas such as Medicaid and Medicaid Long Term Care Plans, disability and Americans with Disabilities Act awareness, mediation, negotiation, advocacy, planning, community networking, innovation, oral and written communication, adaptability, organization, public speaking, working with a diverse population, proficiency in Microsoft Office and data entry, and excellent customer service and phone skills.

Requirements

• College degree in a related field is preferred; high school diploma or equivalent is required
• One to two years working with people with disabilities or diverse populations
• MLTC experience is preferred

Benefits

• PTO – vacation (16-24 days a year based on longevity)
• Sick leave 12 days a year
• 13 paid holidays
• Ability to work a 4-day schedule after 6 months on the job
• Wellness program with the ability to earn an additional 3 PTO days a year
• 401K with up to 10% employer investment
• Heavily subsidized Health Insurance with co-pays
• Vision and Dental insurance
• Flexible Spending Accounts-Medical and Dependent Care
• Monthly contribution towards dependent care
• Company paid Life Insurance and Identity theft protection
• Employee Assistance Program
• Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven
• Free covered parking
• Additional benefits available