Role OverviewThe Health Engagement Specialist will be responsible for handling incoming requests for home care services, managing client change in condition calls, and providing coaching and training to direct care staff. They will also monitor and address electronic visit verification geofence incidents and provide regular communication with Agency Directors and Operational leaders.
What You Will Do
Receive incoming calls, relay information about available services, qualify and advance leads, work with sales force and external referral partners, maintain and follow up on referrals, and perform quality assurance calls.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, experience in customer service, marketing, and/or sales, and a general knowledge of home care and home health. They will be able to work in a fast-paced environment, maintain confidentiality, and follow all regulations and requirements.
Requirements
- Associates Degree or the equivalent required; Bachelor’s Degree preferred
- Two years’ experience in customer service, marketing and/or sales (Call Center environment strongly preferred)
- General knowledge of home care and home health; knowledge of managed home healthcare preferred
- Strong communication skills and interpersonal skills
- Solid computer proficiency in Microsoft Office including Excel and web-based application
- Ability to complete tasks in a multi-phased, fast paced environment
- Committed to exceptional customer service and meeting customer needs
Benefits
- Medical, Dental and Vision Benefits
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
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