Role OverviewThe Health Insurance Specialist, also known as the Patient Relations Analyst, educates patients about Medicare programs, resources, and affordable insurance coverage options to increase patient access to care and retention. They are an integral part of the Oak Street Health care team, advocating for patients and navigating insurance options and bills.
What You Will Do
Assist patients with navigating Medicare and insurance issues, serve as an internal resource for insurance questions, and help patients resolve medical bills. Additionally, you will manage the welcome visit and orientation process for new patients, educate patients on public benefits, and support the clinic management team.
Why It Might Be a Fit
We are looking for someone with strong computer skills, US work authorization, and a passion for working with others to create an unmatched patient experience. Experience with helping patients understand their insurance coverage, a problem-solving orientation, and a flexible and positive attitude are preferred qualifications.
Requirements
- Computer Skills: Ability to quickly navigate and use multiple computer programs
- US work authorization
- Bachelor degree preferred, or equivalent experience
- Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources
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