Role OverviewThis is a high-ownership opportunity for an implementation and customer success professional who can take complete responsibility for the post-sale customer journey—from signed agreement through configuration, deployment, adoption, retention, and account expansion.
What You Will Do
Own the complete post-sale lifecycle for U.S. healthcare customers from signed contract through production deployment and ongoing account growth. Configure customer environments and manage implementation activities required to successfully launch AI voice solutions into production.
Why It Might Be a Fit
Success will be measured heavily by net revenue retention, deployment performance, customer expansion, and the ability to create a scalable U.S. implementation model.
Requirements
- 3–5 years of experience in customer-facing implementation, deployment, customer success, solutions delivery, or a closely related post-sale function.
- Demonstrated ownership of customer implementations from handoff through successful production launch.
- Experience directly managing customer relationships after the sale.
- Strong ability to learn technical products and independently manage product configurations.
- Demonstrated ability to coordinate multiple customer deployments, priorities, and deadlines simultaneously.
- Strong analytical and problem-solving capabilities with an ability to identify operational issues and develop practical solutions.
- Excellent customer-facing written and verbal communication skills.
- Ability to collaborate effectively with Sales, Product, Engineering, and executive stakeholders.
Benefits
- Employment Type: Full-Time | Direct Placement
- Compensation: $110,000–$180,000 annually
- Growth Opportunity: Opportunity to build the U.S. post-sale operations function and grow into leadership of an approximately three-person team as the customer base expands.
- Visa Sponsorship: None available.
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