Healthcare Claims Call Center Team Lead - Washington, DC (On-site)

Gainwell Technologies
Washington, DC
Category Healthcare
Job Description
Join the group that solves business challenges and enhances the way we work and grow. As a Healthcare Claims Call Center Team Lead at Gainwell, you will support a team handling medical claims inquiries, customer service, and healthcare support operations within a high-volume contact center environment.

Requirements

  • 3+ years of experience in a healthcare, health insurance, or medical claims call center environment
  • Experience handling medical claims inquiries, Medicaid/Medicare support, or healthcare customer service
  • Ability to work in a high-volume contact center environment, managing multiple priorities efficiently
  • Familiarity with contact center tools (e.g., Avaya, Verint, CxOne) and claims or healthcare systems
  • Strong communication, problem-solving, and organizational skills with attention to detail

Benefits

  • Flexible vacation policy
  • 401(k) employer match
  • Comprehensive health benefits
  • Educational assistance
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