Role OverviewThe Patient Communication Coordinator is responsible for handling all incoming calls to the call center, providing information, scheduling appointments, coordinating referrals, and resolving patient concerns with empathy and professionalism.
What You Will Do
Answer incoming calls, provide accurate information, schedule patient appointments, coordinate schedules, support referral calls, place reminder calls/messages, and document all call outcomes.
Why It Might Be a Fit
The ideal candidate will have a patient-first customer service mindset, strong verbal communication skills, exceptional organizational skills, and the ability to multitask in a fast-paced environment.
Requirements
- Strong and friendly verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers and learning new systems (EHR, scheduling platforms, email)
- Empathy and discretion in handling sensitive patient situations
Benefits
- Competitive pay: $18- $25, depending on relevant experience, plus benefits
- Comprehensive optometry and customer service training
- Supportive, collaborative team environment
- Growth and advancement opportunities
- Engaging workplace committed to work-life balance
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