Role OverviewThis is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. As a Healthcare Customer Service Representative, you'll provide knowledgeable responses to basic client questions, elevate more complex cases to appropriate staff as needed, and collaborate with team members to resolve client inquiries.
What You Will Do
Your main day-to-day responsibilities will include solving client problems, updating account history, following up with clients to confirm their inquiry or request is resolved, and adhering to client SLAs and production targets.
Why It Might Be a Fit
You'll be a fit for this role if you have 2 or more years of customer service experience, knowledge of basic help desk software, and strong problem-solving and customer service skills.
Requirements
- 2 or more years of customer service experience
- Knowledge of basic help desk software, computer software, and Microsoft Office applications
- Strong problem-solving skills
- Strong customer service skills with an emphasis on written and oral communication
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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