Healthcare Scheduling, Connection Advisor Intermediate, Remote

Hennepin Healthcare
Any Location, MN
Category Customer Service
Remote
Job Description
The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—all while maintaining professionalism and composure in a dynamic environment.

Requirements

  • Answers incoming calls and meets caller's needs
  • Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures
  • Handles complex scheduling that often requires multiple appointments or with different providers and modalities
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