Hearing Ambassador (Patient Care Coordinator)

NationsBenefits
Kenosha, WI
Category Healthcare
Job Description
Role Overview

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties, engaging customers, supporting hearing health needs, and educating individuals about hearing wellness.

What You Will Do

Responsibilities include making 30-50 outbound calls daily, securing full hearing tests, promoting and selling non-hearing aid products, and assisting with scheduling appointments.

Why It Might Be a Fit

The role offers career advancement opportunities and a fulfilling work environment that encourages associates to contribute to delivering premier service to internal and external customers.

Requirements

  • High school diploma or equivalent
  • Strong customer service, sales, or retail experience
  • Experience working with PC hardware and software
  • Excellent oral and written communication skills
  • Organizational, problem-solving/troubleshooting skills, and presentation skills
  • Previous experience with patient/customer appointment scheduling
  • Proficiency with basic computer systems and scheduling software
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