Heavy Equipment (Technical Service Specialist)

As a Technical Service Specialist, you will provide technical support to dealers and end-users through email and phone calls, working directly with the Assistant Service Manager and Senior Manager – Dealer Support to ensure an effective strategy is executed.

What You Will Do

Your responsibilities will include delivering parts support, recording and updating cases in Sales Force, interacting with Sany authorized dealers and customers, and independently resolving problems involving managers and other departments.

Why It Might Be a Fit

The ideal candidate will have a strong problem-solving approach, excellent communication and teamwork skills, and the ability to build trust and credibility with customers and colleagues.

Requirements

• Technical certificates
• Associate or higher degree in a related technical discipline or equivalent related professional experience
• Minimum of 5 years experience in heavy construction, industrial or agricultural equipment industry
• Outstanding phone etiquette, fluent in verbal and written English
• Demonstrate experience and history of providing outstanding customer service
• Demonstrate knowledge and understanding of mechanical, electrical, and hydraulic systems and components used in construction, material handling and crane equipment
• High proficiency with computers and in the use of Microsoft Office programs
• Ability to identify parts, systems, and components reliably and correctly in parts manuals and diagrams
• Strong communication, presentation and teamwork skills with the ability to build trust and credibility
• Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems
• Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive)
• High energy with a sense of urgency, resiliency, and self-confidence

Benefits

• Medical, dental, and vision
• Paid Time Off
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Company paid STD and LTD benefits
• Life Insurance
• Employee Assistance Program (EAP)