Role OverviewWe are seeking a hands-on Help Desk / IT Support Specialist who combines strong technical skills with excellent communication and a service-first mindset. This role is ideal for someone who can build, configure, and deploy computer workstations, provides both in-person and remote end-user support, and keeps records using an inventory management system.
What You Will Do
Provide Tier 1–2 support for hardware, software, and access issues via in-person and remote channels, troubleshoot Windows OS, laptops, peripherals, printers, and network connectivity issues, and respond to and manage tickets through the company ticketing system.
Why It Might Be a Fit
You will act as a key technology partner to the business, ensuring that every employee has the tools, access, and support they need to do their best work. You will be comfortable with Microsoft 365 administration, including SharePoint and Teams, and have a solid understanding of Microsoft Active Directory, Entra ID (Azure AD), and domain administration.
Requirements
- 2+ years of Help Desk, IT Support, or Desktop Support experience
- Degree, relevant certifications (CompTIA A+, Microsoft MD-102, MS-900, or similar), or equivalent hands-on experience
- Experience supporting a hybrid or distributed workforce
Benefits
- Equal opportunity employer
- Diverse and inclusive workforce
- Proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce
]]>