Help Desk Analyst 1 (765352)

Padmore Global Connections LLC
Any Location, GA
Job Description
Help Desk Analyst 1 position assisting customers with tier one issues and forwarding to second tier support for issues beyond their expertise.

Requirements

  • Assist customers with tier one issues
  • Forward issues to second tier support
  • Troubleshoot hardware, software, and connectivity issues
  • Handle a high volume of calls in a call center environment
  • Provide technical assistance to internal and external customers
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