Help Desk Analyst (hybrid)

4 Staffing Corp
Philadelphia, PA
Job Description
Our client, a top tier financial services company is seeking a skilled IT Support Help Desk Analyst to join their dynamic team, providing technical support and assistance to clients and employees.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Proven experience of at least 2 years in a help desk or technical support role, preferably in the financial services industry.
  • Strong knowledge of Windows operating systems and proficiency in Microsoft Office 2016, including Excel, Word, and PowerPoint.
  • Familiarity with ticketing systems and IT service management best practices.
  • Demonstrated excellent troubleshooting and problem-solving skills.
  • Outstanding customer service and communication skills, both verbal and written.
  • Demonstrated ability to work independently and collaboratively in a team environment.
  • Flexibility to work on-site in Center City, Philadelphia, two days per week.
  • Ability to efficiently handle 40 - 60 technical and non-technical calls per day.
  • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification are a plus.
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