Help Desk Manager

Authority
Atlanta, GA
Job Description
Authority Brands Inc. is seeking a Help Desk Manager to oversee quality and responsiveness for ticket submissions, train and coach team members, and provide ancillary support & reporting for ticket systems.

Requirements

  • 5+ years of directly related experience supporting help desk operations, including supervisory experience
  • Ability to plan and execute continuous process improvement
  • Advanced level knowledge of Windows 11, MS Exchange, MS Outlook, Office 365, Azure
  • Logical thinker who can take input from technical staff to formulate action plans
  • Experience with JIRA or comparable ticketing system
  • Ability to handle escalations from the customer
  • Sound organizational skills and ability to multi-task under tight deadlines

Benefits

  • PTO
  • Paid holidays
  • 401(k)
  • Generous Paid Time Off
  • 401k Matching
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