Help Desk Manager

Authority
Atlanta, GA
Job Description
Authority Brands Inc. is seeking a Helpdesk Manager to lead a team and provide support to clients, requiring excellent customer service skills and technical knowledge.

Requirements

  • 5+ years of directly related experience supporting help desk operations, including supervisory experience
  • Ability to plan and execute continuous process improvement
  • Solution orientation to problem resolution and process improvement
  • Advanced level knowledge of Windows 11, MS Exchange, MS Outlook, Office 365, Azure
  • Ability to manage relationships with high-profile customers
  • Experience with JIRA or comparable ticketing system
  • Ability to handle escalations from the customer
  • Sound organizational skills and ability to multi-task under tight deadlines

Benefits

  • Competitive salary
  • Full benefits package
  • PTO
  • Paid holidays
  • 401(k)
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