Role OverviewThe Help Desk Manager supports the Defense Information Systems Agency (DISA) in developing and integrating business systems solutions. The role involves planning and implementing IT capacity, managing service desk staff, and overseeing daily operations. The manager is responsible for identifying and implementing service improvement initiatives and analyzing performance data to provide regular reports to management.
What You Will Do
The Help Desk Manager will plan and implement IT capacity, manage and mentor service desk staff, oversee daily operations, identify and implement service improvement initiatives, and analyze performance data to provide regular reports to management.
Why It Might Be a Fit
The ideal candidate will have a Bachelor's Degree with 5 years of experience in IT support, 2 years of experience as a Help Desk Manager, and ITIL v4 Certification. The candidate should have experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software.
Requirements
- Bachelor's Degree
- 5 years of experience in IT support
- 2 years of experience as a Help Desk Manager
- ITIL v4 Certified
- Secret Clearance
Benefits
- Paid Parental Leave
- Immediate Vesting in 401(k)
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off & Holidays
- Earned Bonuses & Awards
- Professional Training Reimbursement
- Employee Assistance Program
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