Help Desk Specialist I

Requirements

• Provide phone, webchat, and in-person support to end users and external vendors
• Research and resolve basic network, hardware, and software application issues
• Document and track IT issues using a help desk tracking application
• Communicate with users while working on issues and ensure timely completion
• Perform end user computer refreshes
• Complete work orders and document troubleshooting processes

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits