Role OverviewWe are a federal IT company seeking a Help Desk Specialist II to provide onsite and remote technical support, manage customer IT service requests, and resolve complex issues.
What You Will Do
The successful candidate will provide infrastructure monitoring and critical events management support, troubleshoot and triage service requests, and resolve service tickets or escalate to other support entities as needed.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of the OSI model, network devices, and enterprise monitoring tools, as well as experience in participating in a desk-side support environment.
Requirements
- Microsoft Office Specialist certification for Office 2007 or later
- ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification
- At least 2 years of current experience in participating in a desk-side support environment
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Reimbursement for travel expenses
- Paid time off and holidays
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