Help Desk Specialist

Preti Flaherty
Portland, ME
Job Description
The Help Desk Specialist is a member of the Information Technology team and provides in-depth technical support to end users across a wide range of systems and applications. This role leads troubleshooting and problem-solving efforts, ensuring timely, effective resolution of technical issues for all Preti Flaherty users.

Requirements

  • Track, monitor, and document technical issues to ensure timely resolution and appropriate follow-up.
  • Collaborate with end users and other Help Desk Specialists to resolve issues ranging from simple requests to complex system problems.
  • Provide advanced Microsoft Word document formatting support in a high-volume document production environment, including styles, mail merge, numbering, and tables of contents.
  • Apply functional knowledge and troubleshooting skills to resolve issues related to, but not limited to: Microsoft Outlook, Word, Excel, and PowerPoint; iManage; Power PDF; Web browsers and plugins; Laptop hardware; iOS devices; Remote access technologies (VPN and Citrix); BigHand; Dymo LabelWriter hardware and software; Printers.
  • Utilize foundational knowledge of Windows 11, Microsoft 365 administration, and Zoom conferencing and telephony systems.
  • Develop and maintain a working knowledge of the firm’s overall computing environment, quality management processes, and best practices.
  • Escalate issues when appropriate while maintaining ownership and clear communication with end users.
  • Support the IT team during system updates, technology rollouts, or after‐hours maintenance when needed.

Benefits

  • Competitive compensation
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Paid time off
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