Help Desk Support Analyst (Entry-Level)

Link Solutions, Inc.
Frederick, MD
Job Description
Link Solutions is seeking a Help Desk Support Analyst (Entry-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals.

Requirements

  • U.S. Citizen
  • Active Secret Security Clearance
  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.)
  • 1-2 years’ experience within a Help/Service Desk environment
  • Experience with remote connection and troubleshooting Windows laptop computers
  • In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications
  • Familiarity with basic troubleshooting techniques for personal and network printers

Benefits

  • paid holidays
  • paid time off
  • medical
  • dental
  • vision
  • company-paid long and short-term disability
  • life insurance
  • referral bonuses
  • relocation reimbursement incentive
  • certification reimbursement program
  • retirement
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