Role OverviewThe Help Desk Support Analyst provides front-line technical support to users across all company locations, with a focus on in-person support in Stoughton, Massachusetts, and remote support for other sites.
What You Will Do
Provide Tier 1 / Tier 2 technical support for various systems and applications, including Windows and Mac laptops and desktop systems, Microsoft 365 applications, Epicor ERP, engineering applications, and collaboration tools.
Why It Might Be a Fit
The ideal candidate will have strong customer service skills, experience in a Help Desk or IT Support role, and a strong working knowledge of Windows and macOS operating systems, Microsoft 365 applications, and desktop and laptop hardware troubleshooting.
Requirements
- 2+ years of experience in a Help Desk, Desktop Support, or IT Support role
- Strong working knowledge of Windows and macOS operating systems
- Microsoft 365 applications
- Desktop and laptop hardware troubleshooting
- Experience supporting enterprise applications and peripherals
- Familiarity with help desk ticketing systems (Freshservice experience preferred)
Benefits
- Health, dental and vision insurance
- 401K with company match
- Life Insurance
- Flexible Spending Accounts
- Generous annual time off policy
- 12 Company-Paid holidays
- A Solid Wellness Program to support your personal health goals
- Professional development opportunities
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