Help Desk Support II - Maitland, FL

Advanced Dermatology and Cosmetic Surgery
Any Location, FL
Job Description
The Help Desk Support II provides second level (Tier II) support for the resolution of IT issues for end-users, escalating issues from Tier I employees and devising innovative solutions to minor issues.

Requirements

  • Provide technical support to end-users via telephone, e-mail, and self-service requests.
  • Diagnose and repair hardware and software problems;
  • Log all customer problems and track each through to resolution;
  • Contact vendors for technical support and parts procurement both electronically and by telephone.
  • Assist/Automate in software implementations/system changes to the user base.
  • Perform other duties as required or assigned.
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