Help Desk Support Service Specialist - Intermediate

As a Help Desk Support Service Specialist - Intermediate at GDIT, you will provide second-tier support to end-users for PC, server, mainframe applications, and hardware, supporting the mission of Army Intelligence. This role is based onsite at Fort Meade, MD, and requires a TS/SCI clearance.

What You Will Do

Handle problems that the first-tier help desk support is unable to resolve, interacting with network services, software systems engineering, and/or applications development to restore service. Simulate or recreate user problems to resolve operating difficulties, recommend systems modifications, and maintain currency in technical skills. Provide first contact and incident resolution to customers with hardware, software, and application problems.

Why It Might Be a Fit

This role requires 5+ years of related experience, including at least 2 years of specialized experience, and an Associate's degree or equivalent. You must possess a TS/SCI clearance and be willing to attain a CI Polygraph. The position offers a competitive hourly rate between $32.70 - $44.24, comprehensive benefits, and opportunities for growth within a military-friendly workplace.

Requirements

• 7 + years of related experience
• 5+ years of related experience; work experience must include at least 2 years of specialized experience
• Associates Degree or 2 years of related specialized experience in lieu of degree
• DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
• IAT II 8570/8140 Baseline Certification Security+ or equivalent
• Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date)
• 1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking
• TS/SCI clearance
• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plug-in cables), and other moderately strenuous activity
• Travel may be required to support the mission

Benefits

• Medical plan options with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Full flex work weeks where possible
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance