Help Desk Technician

MetroSys, Inc.
Denver, CO
Job Description
Help Desk Technician role supporting 55 end users in a hybrid environment, providing technical support and device lifecycle management.

Requirements

  • 3+ years of experience in a Help Desk or Desktop Support role
  • Hands-on experience with ManageEngine ServiceDesk Plus
  • Strong knowledge of Microsoft 365 administration
  • Experience administering Azure Active Directory
  • Experience with Endpoint Manager (Intune) and Jamf
  • Comfortable supporting both Mac and Windows environments
  • Strong customer service and communication skills
  • Ability to work independently in a hybrid, part-time structure
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